Certified 2017 Lexus ES 350 Base in Lansing, MI

“ George and his team were friendly and helpful. Pressure free and got me the exact car I wanted. ”

“ Quick, Easy, and Great customer service! I love my vehicle and would highly recommend Lexus of Ann Arbor. Thank you! ”

“ Doug was extremely helpful and very accommodating when we stopped in. He carefully listened to what we were looking for, as well as answered all of our questions: both while at the dealership as well as while test-driving a GX. Would highly recommend asking for Doug when visiting this place! ”

“ Great staff and technicians! ”

“ Russell was a pleasure to work with! He was great to talk with and was very thorough going over all the features of my new car. Everyone at Lexus of Ann Arbor were friendly and helpful! Thank you for making this new car purchase a breeze! ”

“ The Lexus team was real personable & helpful in assisting me with prompt attention & follow-up, their showroom is very beautiful with comfortable seating; very positive experience. ”

“ Aaron and the entire Staff of Lexus of Ann Arbor were AWESOME! Thanks for great experience. ”

“ I love the car that I bought from them and I actually got a good deal, the sales woman Shashe was amazing and so helpful I’d definitely go back there. ”

“ Poor communication, waited 48 hours and no calls my car was ready. Hand prints inside car! Cleaning was not done. ”

“ love My new gx 460 thanks Jeff ”

“ Great service! Kept me well informed. They make a not so fun thing not bad! ”

“ Service to my car was good, but not perfect. Initial greeting and service to the customer in person needs work. Took 10 minutes for someone to acknowledge me even though I came in right on time for my 3:30 appointment. Otherwise great service and overall fairly priced. ”

“ Friendly, efficient, and professional. Great experience in the service department. John Lewis was great to work with - can’t say enough on how I was treated! Thank you! ”

“ Very helpful and responsive staff. I had a great experience with Hernando who stayed available and helpful even after the sale was complete. Thank you! ”

“ Doug Scott was a very patient salesman and treated me with respect. When you go to the dealer wareing a t shirt and jeans not every salesman is so enthusiastic about wasting their time. My salesman Doug took his time and I purchased a vehicle. The reason I did not shop elsewhere was because of the kind, patiant, and humble nature of my salesman Doug. YOUR MY BOY BLUE😁. ”

“ Amanda was an excellent rep for the service department. She was punctual, well prepared and had my loaner car ready to go. She kept me informed by voicemail and text as to the status of my vehicle and the time it would be available for pickup. I really appreciated her attentiveness. She was the best service rep I’ve had at Lexus in a long time! ”

“ Awesome experience with the service Dept they went over and beyond! I was very happy with their performance on my car! Justin the service consultant was very professional and attentive to my needs for my Lexus. He made sure I was happy with the service from beginning to end! The Manager John was also a plus bonus! He also made sure his staff took good care of my car and they were the ones who went over and beyond the call of duty! Great customer care service I would totally recommend Lexus service! Thanks Tan- ”

“ My experience here wasn’t very good. They didn’t seem knowledgeable about their vehicles. Every time I’d ask a technical question I would be told they’re going to follow up on that, but never got an answer. After I took the car home and went through the owners manual I noticed it didn’t have some of the features the sales person said it did. I guess that’s my fault for believing a “new” guy. I would have rather bought the car from a different Lexus dealership but AA had the car my wife liked so they got my business. ”

“ Positive experience ”

“ Got me in right away. Outstanding service as usual. ”

“ As usual, my service at LEXUS today was prompt and timely in spite of the fact that they were very busy. I read peacefully in the customer lounge and right on cue my service representative appeared to let me know my car was ready. A+ LEXUS service is a primary reason I lease Lexus cars. ”

“ Lexus and in particular Amanda provide the BEST service possible when I took my car in for airbag replacement. During that service they went over my car with a fine tooth comb and provided me with a list of all the should have repaired items. It just so happens, I too know the car needed some work, after that they provided me with a small list of items that could be done, which I truly appreciated. After all is said and done, my 2007 Lexus runs as if were my car was a much younger age. Love you Lexus! ”