Certified 2017 Lexus ES 350 Base in Lansing, MI

“ Been using them for 15 years. Service has always been good. Stopped in for minor scheduled service this week...was fast and courteous. ”

“ My experience was great. I was greeted and serviced as soon as I pulled in the garage. The service Rep told me it would take 2 hrs. It was a Saturday morning and I had a very busy schedule, so I was given a loaner car and was told I could keep it until the following Monday morning. Upon my arrival Monday, I was again greeted with the same prompt service as I did on Saturday. ”

“ Fast, quality service! Thank you! ”

“ I purchase parts from Lexus of Ann Arbor and they usually have what I need in stock. If not, they arrive in 1-2 business days. ”

“ I have always been treated very nicely at AA Lexus. The service department has been helpful and done a good job with servicing my car. This last time I had a tune-up, update of navigation system and some technical problems with Bluetooth. This last has item we are still working on and I will go back to consult with the tech guru. I do have a problem with the fact that the up front service dept. staff is so revolving. I have had my car for almost 4 years and have watched so many folks come and go out of this area. I prefer to have a regular " go to person" in this position. A person I can build trust with. While working with other dealerships through the years, I got to know the service dept staff and trusted them. This would build better consumer relations. ”

“ Absolutely wonderful experience. Had repairs done to 07 Lexus gx 470. Amanda always helps me set up repairs. She is very professional and personable. She goes above and beyond every time I have brought my vehicles in to Lexus. She is a true asset to the dealership!!!!!!!! ”

“ Awesome service, quick, professional and thorough! Nice waiting facilities with coffee and cookies 🙂 ”

“ Amanda was extremely helpful to give a feel the Lexus quality of service! ”

“ The staff are so polite and helpful and followed up after the service to make sure I was satisfied. Customer service is great at Lexus of Ann Arbor! ”

“ Service center was excellent. Sean was courteous and professional. ”

“ Timely, professional, and reasonable. ”

“ I bought a preowned car at this store, but it was very polite from the first appointment. Even before the visit, Mr. Hernando replied to my question about how the condition of this car is. It was of course very friendly and polite even after we met. Car check and oil change were finished, and the condition was very good, but the price was an affordable price. ”

“ I bought a preowned car at this store, but it was very polite from the first appointment. Even before the visit, Mr. Hernando replied to my question about how the condition of this car is. It was of course very friendly and polite even after we met. Car check and oil change were finished, and the condition was very good, but the price was an affordable price. ”

“ I took my Lexus RX-350 with 188,000 miles on it in yesterday to make sure of its road worthiness for a cross country trip I’m making. Everything checked out fine except for two light bulbs that needed replacing. My adviser was Alex and he’s the best. I used to take my Infiniti to him before he moved to Lexus. I’m another very satisfied customer. ”

“ My battery died. Your team treated me courteously and promptly changed my battery. Thanks, Steve ”

“ Bad experience at pick up, was notified that my car was ready, upon arrival, car was not ready, took another 45 minutes before I was able to leave the dealership. Caused me to miss an appointment with my own client, very little offered to apologize for it, outside of, we are sorry it happened and a car pick up and drop off. Dealerships are distinguished by their service. And in the years I have been going here @14, never had I had such an interaction. It all could of been avoided, had the service person made sure the car was ready before they notified me. All the aggravation would of been avoided. I love the brand and all the cars I have ever had from them, however, at this level, service should be spot on and consistent. ”