Lexus of Ann Arbor

Our Location

Lexus of Ann Arbor
590 Auto Mall Drive
Ann Arbor, MI 48103

Sales: 855-874-4413
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Sales Hours

Monday9:00 am - 8:00 pm
Tuesday9:00 am - 6:00 pm
Wednesday9:00 am - 6:00 pm
Thursday9:00 am - 8:00 pm
Friday9:00 am - 6:00 pm
Saturday10:00 am - 5:00 pm
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Contact Information

Poor communication, waited 48 hours and no calls my car was ready. Hand prints inside car! Cleaning was not done.

- Kenneth Onyewurunwa, GOOGLE

love My new gx 460 thanks Jeff

- Nash Farha, GOOGLE

Great service! Kept me well informed. They make a not so fun thing not bad!

- Rachel Meadows, GOOGLE

Service to my car was good, but not perfect. Initial greeting and service to the customer in person needs work. Took 10 minutes for someone to acknowledge me even though I came in right on time for my 3:30 appointment. Otherwise great service and overall fairly priced.

- Stanley Shen, GOOGLE

Friendly, efficient, and professional. Great experience in the service department. John Lewis was great to work with - can’t say enough on how I was treated! Thank you!

- John Shepich, GOOGLE

Very helpful and responsive staff. I had a great experience with Hernando who stayed available and helpful even after the sale was complete. Thank you!

- D Cannon, GOOGLE

Doug Scott was a very patient salesman and treated me with respect. When you go to the dealer wareing a t shirt and jeans not every salesman is so enthusiastic about wasting their time. My salesman Doug took his time and I purchased a vehicle. The reason I did not shop elsewhere was because of the...

- Daniel Budimir, GOOGLE

Amanda was an excellent rep for the service department. She was punctual, well prepared and had my loaner car ready to go. She kept me informed by voicemail and text as to the status of my vehicle and the time it would be available for pickup. I really appreciated her attentiveness. She was the...

- Rita Jarrell, GOOGLE

Awesome experience with the service Dept they went over and beyond! I was very happy with their performance on my car! Justin the service consultant was very professional and attentive to my needs for my Lexus. He made sure I was happy with the service from beginning to end! The Manager John was...

- Tangee Wil, GOOGLE

My experience here wasn’t very good. They didn’t seem knowledgeable about their vehicles. Every time I’d ask a technical question I would be told they’re going to follow up on that, but never got an answer. After I took the car home and went through the owners manual I noticed it didn’t...

- Rupinderpal Grewal, GOOGLE

Positive experience

- Claudia Day, GOOGLE

Got me in right away. Outstanding service as usual.

- Lee Sellenraad, GOOGLE

As usual, my service at LEXUS today was prompt and timely in spite of the fact that they were very busy. I read peacefully in the customer lounge and right on cue my service representative appeared to let me know my car was ready. A+ LEXUS service is a primary reason I lease Lexus cars.

- Kristen Chapman, GOOGLE

Lexus and in particular Amanda provide the BEST service possible when I took my car in for airbag replacement. During that service they went over my car with a fine tooth comb and provided me with a list of all the should have repaired items. It just so happens, I too know the car needed some work,...

- Janice Davis, GOOGLE

Prompt service, very professional. Also appreciated the loaner car.

- Kim Roberts, GOOGLE

Service was reasonably quick and good. Staff was helpful and professional. I will be back.

- Edwin Smith, GOOGLE

Excellent service and great deals!

- Sean Kim, GOOGLE

Safety concern of hesitation on wide open throttle not properly addressed. When passing on highway the driver should not have to switch between eco & sport mode manually as indicated on the return paperwork.

- Paul Jr, GOOGLE

Great Customer Service and Follow-up. They also do a great job cleaning the car :).

- Matthew Stich, GOOGLE

Always a great experience! Good communication & great customer service!

- Christina DePino, GOOGLE

it was an amazing experience at lexus of ann arbor, excellent customer service by Mr John

- Maaz Ahmed Syed, GOOGLE

Shawn repair tech was great.

- Kerry Kafafian, GOOGLE

Very positive. People are professional and alert to your constraints

- Earl Avery, GOOGLE
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