Testimonials

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Nick Middleton
Full Star Full Star Full Star Full Star Full Star
3-13-2020
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Trell Mao
Full Star Full Star Full Star Full Star Full Star
3-11-2020
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Donald Powers
Full Star Full Star Full Star Full Star Full Star
3-11-2020
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rob hafer
Full Star Full Star Full Star Full Star Full Star
3-10-2020
rob hafer

Been using them for 15 years. Service has always been good. Stopped in for minor scheduled service this week...was fast and courteous.

GOOGLE
Allen Chapel
Full Star Full Star Full Star Full Star Full Star
3-10-2020
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Elmar Love
Full Star Full Star Full Star Full Star Full Star
3-6-2020
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harry eiss
Full Star Full Star Full Star Full Star Full Star
3-5-2020
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Kim MICHALAK
Full Star Full Star Full Star Full Star Full Star
3-5-2020
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Gerry Marquez
Full Star Full Star Full Star Full Star Full Star
3-4-2020
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Toni Wright
Full Star Full Star Full Star Full Star Full Star
3-3-2020
Toni Wright

My experience was great. I was greeted and serviced as soon as I pulled in the garage. The service Rep told me it would take 2 hrs. It was a Saturday morning and I had a very busy schedule, so I was given a loaner car and was told I could keep it until the following Monday morning. Upon my arrival Monday, I was again greeted with the same prompt service as I did on Saturday.

GOOGLE
Carey Jernigan
Full Star Full Star Full Star Full Star Full Star
2-29-2020
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Jim Marek
Full Star Full Star Full Star Full Star Full Star
2-26-2020
Jim Marek

Fast, quality service! Thank you!

GOOGLE
Coach Roy
Full Star Full Star Full Star Full Star Full Star
2-26-2020
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natey891
Full Star Full Star Full Star Full Star Full Star
2-25-2020
natey891

I purchase parts from Lexus of Ann Arbor and they usually have what I need in stock. If not, they arrive in 1-2 business days.

GOOGLE
Fatima Idrees
Full Star Full Star Full Star Full Star Full Star
2-25-2020
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Debbie Salatin
Full Star Full Star Full Star Full Star Empty Star
2-24-2020
Debbie Salatin

I have always been treated very nicely at AA Lexus. The service department has been helpful and done a good job with servicing my car. This last time I had a tune-up, update of navigation system and some technical problems with Bluetooth. This last has item we are still working on and I will go back to consult with the tech guru. I do have a problem with the fact that the up front service dept. staff is so revolving. I have had my car for almost 4 years and have watched so many folks come and go out of this area. I prefer to have a regular " go to person" in this position. A person I can build trust with. While working with other dealerships through the years, I got to know the service dept staff and trusted them. This would build better consumer relations.

GOOGLE
Tony Schoenoff
Full Star Full Star Full Star Full Star Full Star
2-24-2020
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Chad Ward
Full Star Full Star Full Star Full Star Full Star
2-21-2020
Chad Ward

Absolutely wonderful experience. Had repairs done to 07 Lexus gx 470. Amanda always helps me set up repairs. She is very professional and personable. She goes above and beyond every time I have brought my vehicles in to Lexus. She is a true asset to the dealership!!!!!!!!

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Felix Bessolo
Full Star Full Star Full Star Full Star Full Star
2-20-2020
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Ariella Shikanov
Full Star Full Star Full Star Full Star Full Star
2-20-2020
Ariella Shikanov

Awesome service, quick, professional and thorough! Nice waiting facilities with coffee and cookies 🙂

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Michelle Azar
Full Star Full Star Full Star Full Star Full Star
2-20-2020
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Peeyush Consul
Full Star Full Star Full Star Full Star Full Star
2-20-2020
Peeyush Consul

Amanda was extremely helpful to give a feel the Lexus quality of service!

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Mary Mason
Full Star Full Star Full Star Full Star Full Star
2-20-2020
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Angie James
Full Star Full Star Full Star Full Star Full Star
2-19-2020
Angie James

The staff are so polite and helpful and followed up after the service to make sure I was satisfied. Customer service is great at Lexus of Ann Arbor!

GOOGLE
Lee Millns
Full Star Full Star Full Star Full Star Full Star
2-19-2020
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mark murray
Full Star Full Star Full Star Full Star Full Star
2-18-2020
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BANDAR S
Full Star Full Star Full Star Full Star Full Star
2-18-2020
BANDAR S

Service center was excellent. Sean was courteous and professional.

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Sara Sabir
Full Star Full Star Full Star Full Star Full Star
2-17-2020
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Colin Horn
Full Star Full Star Full Star Full Star Full Star
2-14-2020
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Matthew Niedner
Full Star Full Star Full Star Full Star Empty Star
2-10-2020
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Iris Guidry
Full Star Full Star Full Star Full Star Full Star
2-10-2020
Iris Guidry

Timely, professional, and reasonable.

CARGURUS
Tetsuro
Full Star Full Star Full Star Full Star Full Star
2-9-2020

I bought a preowned car at this store, but it was very polite from the first appointment. Even before the visit, Mr. Hernando replied to my question about how the condition of this car is. It was of course very friendly and polite even after we met. Car check and oil change were finished, and the condition was very good, but the price was an affordable price.

GOOGLE
Tetsuro Kumamoto
Full Star Full Star Full Star Full Star Full Star
2-6-2020
Tetsuro Kumamoto

I bought a preowned car at this store, but it was very polite from the first appointment. Even before the visit, Mr. Hernando replied to my question about how the condition of this car is. It was of course very friendly and polite even after we met. Car check and oil change were finished, and the condition was very good, but the price was an affordable price.

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Kenin Rossow
Full Star Full Star Full Star Full Star Full Star
2-4-2020
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Sanjeev Arora
Full Star Full Star Full Star Full Star Full Star
1-29-2020
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Karen Raff
Full Star Full Star Full Star Full Star Full Star
1-22-2020
Karen Raff

I took my Lexus RX-350 with 188,000 miles on it in yesterday to make sure of its road worthiness for a cross country trip I’m making. Everything checked out fine except for two light bulbs that needed replacing. My adviser was Alex and he’s the best. I used to take my Infiniti to him before he moved to Lexus. I’m another very satisfied customer.

GOOGLE
ZHONGJIN XU
Full Star Full Star Full Star Full Star Full Star
1-21-2020
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Steve Martineau
Full Star Full Star Full Star Full Star Full Star
1-17-2020
Steve Martineau

My battery died. Your team treated me courteously and promptly changed my battery. Thanks, Steve

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Cameron Baldwin
Full Star Full Star Full Star Full Star Full Star
1-14-2020
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P I M Meurs
Full Star Full Star Full Star Full Star Full Star
1-14-2020
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Ish Queen
Full Star Full Star Full Star Full Star Full Star
1-13-2020
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Warnetta Hollingsworth
Full Star Full Star Full Star Full Star Empty Star
1-11-2020
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Samantha R
Full Star Full Star Full Star Empty Star Empty Star
1-9-2020
Samantha R

Bad experience at pick up, was notified that my car was ready, upon arrival, car was not ready, took another 45 minutes before I was able to leave the dealership. Caused me to miss an appointment with my own client, very little offered to apologize for it, outside of, we are sorry it happened and a car pick up and drop off. Dealerships are distinguished by their service. And in the years I have been going here @14, never had I had such an interaction. It all could of been avoided, had the service person made sure the car was ready before they notified me. All the aggravation would of been avoided. I love the brand and all the cars I have ever had from them, however, at this level, service should be spot on and consistent.