Testimonials

GOOGLE
Joel Mangan
Full Star Full Star Full Star Full Star Full Star
7-6-2020
Joel Mangan

Amanda in service is always incredibly helpful and nice to work with.

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William Mccarthy
Full Star Full Star Full Star Full Star Full Star
7-5-2020
William Mccarthy

We had an outstanding experience just recently when we bought our Lexus. I’d like to acknowledge my appreciation to the staff including Sean Kass, Russell Parr and Justin Batshon. Thanks to Mik Kotval for taking time with us to go over all the advanced tech in our 2020 Lexus. Thanks again!

GOOGLE
Tom Nelson
Full Star Full Star Full Star Full Star Full Star
7-3-2020
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Emily Aubry
Full Star Full Star Full Star Full Star Full Star
7-1-2020
Emily Aubry

We worked with Hernando and had a wonderful experience! Couldn’t recommend them more!

GOOGLE
Xiao Xu
Full Star Full Star Full Star Full Star Full Star
6-29-2020
GOOGLE
jason prone
Full Star Full Star Full Star Full Star Full Star
6-29-2020
jason prone

Went in for routine maintenance plus a knock noise with a crazy story of my interpretation of where the noise was coming from and what was happening. These guys deciphered what I told them, found the noise, and corrected the issue all in a couple of days. Also, the texting way to communicate is so convenient. We are so happy with our purchase and even more happy with the service from Lexus of Ann Arbor

GOOGLE
Fatmeh Berry
Full Star Full Star Full Star Full Star Full Star
6-25-2020
GOOGLE
Ruth Facer
Full Star Full Star Full Star Full Star Full Star
6-24-2020
Ruth Facer

I recently purchased a vehicle from this location, working with George Freij. During my experience (two test drives, vehicle pick up, license plate pick up), I observed that proper COVID safety precautions were taking place, which made me comfortable and added trust. Throughout the sales process, I felt my representative was informed and helpful without being pushy. I am very happy with my purchase and will consider working with this dealership again in the future.

GOOGLE
michael salipi
Full Star Full Star Full Star Full Star Empty Star
6-24-2020
GOOGLE
Cathie HALIS
Full Star Full Star Full Star Full Star Full Star
6-23-2020
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Terry Huang
Full Star Full Star Full Star Full Star Full Star
6-23-2020
Terry Huang

Good experience for driving test. Explain details about functionality of vehicle and great offer for the financial aid.

GOOGLE
Wesley Huang
Full Star Full Star Full Star Full Star Full Star
6-23-2020
Wesley Huang

I worked with Hernando and it was a pleasure. He listened to my needs and got me a great deal! It was so easy buying a car. Would 100% come back again.

GOOGLE
John Duchaine
Full Star Full Star Full Star Full Star Full Star
6-19-2020
GOOGLE
Cheryl Snipes
Full Star Full Star Full Star Full Star Full Star
6-13-2020
Cheryl Snipes

I’m so glad that they were able to come and pick up my car they serviced it to get it back to me they even dropped it off at the golf course to me quick and fast

GOOGLE
vonda cini
Full Star Full Star Full Star Full Star Full Star
6-12-2020
vonda cini

I can not say enough about my very positive experience!!! Jeff Mock and Jay were so wonderful! They were kind, patient and very thorough. Anyone considering buying a Lexus you much to go to Lexus of Ann Arbor! I had a bad experience at another Lexus dealer and I couldn't believe the difference in experience! Wonderful dealer with fantastic people! What a great team!!!!! Love the ES350 also!!!!!

GOOGLE
Gary Jahner
Full Star Full Star Full Star Full Star Full Star
6-11-2020
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Catherine Williams
Full Star Full Star Full Star Full Star Full Star
6-10-2020
Catherine Williams

Hi I had a very good experience at Lexus of Ann Arbor Justin was very busy but he remain focused and he took a lot of time with me I really appreciated the time he spent with me thanks again

CARS
Tim
Full Star Full Star Full Star Full Star Full Star
6-2-2020
Nice, pleasant and smooth.

Purchased a 2017 RX350 in May during the pandemic, so it was a bit strange having to deal with the new protocol. Hernando was very helpful and made our buying experience quite pleasant. Would recommend this dealership as they were good to work with. I believe we paid a fair price for the vehicle.

DEALERRATER
Tim
Full Star Full Star Full Star Full Star Full Star
6-2-2020
Nice, pleasant and smooth.

Purchased a 2017 RX350 in May during the pandemic, so it was a bit strange having to deal with the new protocol. Hernando was very helpful and made our buying experience quite pleasant. Would recommend this dealership as they were good to work with. I believe we paid a fair price for the vehicle.

GOOGLE
Ali Omar
Full Star Full Star Full Star Full Star Full Star
6-2-2020
Ali Omar

Just picked up our GX 460 first Lexus, with the help of Dina and the finance staff they made it happen and made it possible for us to pick up our GX 460 on Saturday. Truly amazing staff very knowledgeable I am forever grateful. absolutely amazing experience thank you all for what you have done.

GOOGLE
Benita Ehikioria
Full Star Full Star Full Star Full Star Empty Star
6-1-2020
Benita Ehikioria

Awesome people 👍 I love my car

GOOGLE
Tania Dudley
Full Star Full Star Full Star Full Star Full Star
5-29-2020
Tania Dudley

Quick I was n and out

GOOGLE
Sandra Trella
Full Star Full Star Full Star Full Star Empty Star
5-28-2020
Sandra Trella

This is my third vehicle that I have leased/purchased from Lexus of Ann Arbor. George has been my salesperson all three times and I only have positive things to relay about the purchase agreements and the professional persons we have dealt with during these times.

DEALERRATER
az19
Full Star Full Star Full Star Full Star Full Star
5-28-2020
MOST HONEST AND CHEAPEST in Michigan

I had the best experience with Jeff (sales), Justin (finance), and Jay (manager?); given our world has changed with Covid, they both had me comfortable throughout the entire process. I was able to handle the entire sales process over phone/text messages, I was able to receive paperwork ahead of time to verify everything, and I was able to sign on site and get out of the dealership within 20 minutes. Pricing they gave initially, is the pricing they honored AND was over $100 less than area dealerships (Southfield, Utica, Grand Rapids). They're honest, and straight forward. I highly recommend this family run dealership.

GOOGLE
Woodward Shops
Full Star Full Star Full Star Full Star Full Star
5-28-2020
Woodward Shops

this Lexus dealership is as honest as they come; right away they gave me best price and I called southfield/utica, Grand Rapids and one in Chicago and all were over $100+ for a lease... the funniest thing is their competitor said they're dishonest and would never honor the pricing (news alert - Lexus of Ann Arbor did honor and were 100% honest throughout entire process).

CARS
az19
Full Star Full Star Full Star Full Star Full Star
5-28-2020
MOST HONEST AND CHEAPEST in Michigan

I had the best experience with Jeff (sales), Justin (finance), and Jay (manager?); given our world has changed with Covid, they both had me comfortable throughout the entire process. I was able to handle the entire sales process over phone/text messages, I was able to receive paperwork ahead of time to verify everything, and I was able to sign on site and get out of the dealership within 20 minutes. Pricing they gave initially, is the pricing they honored AND was over $100 less than area dealerships (Southfield, Utica, Grand Rapids). They're honest, and straight forward. I highly recommend this family run dealership.

GOOGLE
Florita Cameron
Full Star Full Star Full Star Full Star Full Star
5-26-2020
Florita Cameron

We bought our first Lexus 3 years ago, an RX350, and loved the quality and the ride. But as you get older and retire, you realize you don’t need things to be as big as you used too, so it was back to the dealer to change to a more appropriate vehicle. To digress A little, the sales rep we bought our first car from left the dealership shortly after we bought our car. Whenever I would go back for service, and was there waiting, I met the nicest man. Hernando was his name, and he would always talk about the latest cars, show them to me, help out with anything I might need while waiting, etc. so when we went to buy our new car, I had no doubt who our sales rep would be. Hernando was a great choice, he talked with us about our needs and guided us from a smaller SUV to an ES 350 which I believe will be our car for a long time. The ride is amazingly smooth and quiet, and the build quality is excellent. I also fully recommend Hernando Mejia as your guide to your new car. You will be happy.

GOOGLE
Alexander Tolly
Full Star Full Star Full Star Full Star Full Star
5-22-2020
Alexander Tolly

I worked with both Jay and Jeff during the process of financing my Lexus. They were professional, knowledgeable, and went above and beyond to make the purchase of my Lexus a fair and pleasant experience. 5/5 stars.

GOOGLE
scott chung
Full Star Full Star Full Star Full Star Full Star
5-21-2020
YAHOO
Alexandra M.
Full Star Full Star Full Star Full Star Full Star
5-20-2020

I had the best experience with Jeff (sales), Justin (finance), and Jay (manager?); given our world has changed with Covid, they both had me comfortable throughout the entire process. I was able to... more

YELP
Alexandra M.
Full Star Full Star Full Star Full Star Full Star
5-20-2020

I had the best experience with Jeff (sales), Justin (finance), and Jay (manager?); given our world has changed with Covid, they both had me comfortable throughout the entire process. I was able to handle the entire sales process over phone/text messages, I was able to receive paperwork ahead of time to verify everything, and I was able to sign on site and get out of the dealership within 20 minutes. Pricing they gave initially, is the pricing they honored AND was over $100 less than area dealerships (Southfield, Utica, Grand Rapids). They're honest, and straight forward. I highly recommend this family run dealership.

GOOGLE
Alexandra Zaki
Full Star Full Star Full Star Full Star Full Star
5-20-2020
Alexandra Zaki

I had the best experience with Jeff (sales), Justin (finance), and Jay (manager?); given our world has changed with Covid, they both had me comfortable throughout the entire process. I was able to handle the entire sales process over phone/text messages, I was able to receive paperwork ahead of time to verify everything, and I was able to sign on site and get out of the dealership within 20 minutes. Pricing they gave initially, is the pricing they honored AND was over $100 less than area dealerships (Southfield, Utica, Grand Rapids). They're honest, and straight forward. I highly recommend this family run dealership.

GOOGLE
Angel Simmons
Full Star Full Star Full Star Full Star Full Star
5-20-2020
Angel Simmons

Great professional experience, i appreciate them hand sanitizing my car as well .

GOOGLE
B J Y
Full Star Full Star Full Star Full Star Full Star
5-20-2020
B J Y

During the pandemic Corona crisis, even though I know it is their job, they graciously came and picked up my car for its maintenance service. They are always very polite on the phone and accommodating. In the past I wasn’t totally impressed with them, when I bought my first car several years ago, but now I am very happy with them, their service, their customer relations and I like to people. I recommend Lexus of Ann Arbor

GOOGLE
Brandon Ponder
Full Star Full Star Full Star Full Star Full Star
5-14-2020