Lexus of Ann Arbor

Testimonials

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Steve Martineau
Full Star Full Star Full Star Full Star Full Star
1-17-2020
Steve Martineau

My battery died. Your team treated me courteously and promptly changed my battery. Thanks, Steve

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Cameron Baldwin
Full Star Full Star Full Star Full Star Full Star
1-14-2020
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P I M Meurs
Full Star Full Star Full Star Full Star Full Star
1-14-2020
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XxGachaWolf xX
Full Star Full Star Full Star Full Star Full Star
1-13-2020
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Warnetta Hollingsworth
Full Star Full Star Full Star Full Star Empty Star
1-11-2020
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Samantha R
Full Star Full Star Full Star Empty Star Empty Star
1-9-2020
Samantha R

Bad experience at pick up, was notified that my car was ready, upon arrival, car was not ready, took another 45 minutes before I was able to leave the dealership. Caused me to miss an appointment with my own client, very little offered to apologize for it, outside of, we are sorry it happened and a car pick up and drop off. Dealerships are distinguished by their service. And in the years I have been going here @14, never had I had such an interaction. It all could of been avoided, had the service person made sure the car was ready before they notified me. All the aggravation would of been avoided. I love the brand and all the cars I have ever had from them, however, at this level, service should be spot on and consistent.

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Sabarras George
Full Star Full Star Full Star Full Star Full Star
1-7-2020
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Ahmed Jama
Full Star Full Star Full Star Full Star Empty Star
1-7-2020
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Gary Voll
Full Star Full Star Full Star Full Star Full Star
1-6-2020
Gary Voll

The staff and all the associates of Lexus of Ann Arbor Could have not been more professional and accommodating to our purchase, I would highly recommend them to purchase your next vehicle, I drove from Dublin,Ohio to purchase our new GX460 and are completely thrilled. The sales manager Sean Kass and Salesman Hassan were Super. Regards! Gary Voll Dublin, Ohio

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Jamie Page
Full Star Full Star Full Star Full Star Full Star
12-31-2019
Jamie Page

Service here is absolutely the best.

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Michael Madison
Full Star Full Star Full Star Full Star Empty Star
12-30-2019
Michael Madison

This is our 3rd lease for a 450RX Hybrid at the Lexus dealer in A2. Even though the process was overall palatable, we weren’t able to get the lease price or color car that we wanted. We wanted the same options on our 2020 lease that our 2017 lease had. That would have assured the same monthly lease payment. But the only 450RX Hybrid that we were told that was available in the state in a color we found acceptable contained all the bells & whistles, which we didn’t want. That raised our lease price by $100 a month. At first we were told they had a similar car, but they didn’t, then we were told they had the color we wanted, but they didn’t, it was already sold. Then they told us to come in for our car had arrived. Upon entering the dealership, we were told it wasn’t actually at the dealer, it was still in transit from Portland, Oregon. It would arrive in three days, but we had to sign paperwork & put deposit down at that moment to assure it would be saved for us. We just wanted a process that is totally transparent without the smoke & mirrors game that all dealership seem to thrive on. Ps. We love our 2020 Lexus 450 RX Hybrid. Go Blue

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Karl Nitz
Full Star Full Star Full Star Full Star Full Star
12-28-2019
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Clarence McNeal
Full Star Full Star Full Star Full Star Full Star
12-25-2019
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Tammy Webster
Full Star Full Star Full Star Full Star Full Star
12-24-2019
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Dennis Lopatin
Full Star Full Star Full Star Full Star Full Star
12-24-2019
Dennis Lopatin

So far, I have purchased three vehicles from Lexus of Ann Arbor. While I love my vehicles, the reason I keep going back to Lexus of Ann Arbor is the way I am treated as a customer. They had me at hello. From George, the salesman who sold me the vehicles, to all the folks in the showroom and the service department, I have always felt welcomed and appreciated. The sheet metal is nice, but it is the relationship with the customer that is really important.

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Siham Kubba
Full Star Full Star Full Star Full Star Empty Star
12-21-2019
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Vicia Knapp
Full Star Full Star Full Star Full Star Full Star
12-21-2019
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Jack Billi
Full Star Full Star Full Star Full Star Full Star
12-21-2019
Jack Billi

Service was excellent. Very knowledgeable and helpful. Amanda assisted me.

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GuruSGYP4
Full Star Full Star Full Star Full Star Full Star
12-20-2019

Responded promptly, email and called. Provided pictures and car fax.

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김태정
Full Star Full Star Full Star Full Star Full Star
12-20-2019
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Willard Wilcox
Full Star Full Star Full Star Full Star Full Star
12-19-2019
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Kirk Seaman
Full Star Full Star Full Star Full Star Full Star
12-19-2019
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Yuan Wang
Full Star Full Star Full Star Full Star Full Star
12-18-2019
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Belayet Hossain
Full Star Full Star Full Star Full Star Full Star
12-17-2019
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Kimberly Craig
Full Star Full Star Full Star Full Star Full Star
12-17-2019
Kimberly Craig

Thanks to Hernando, Theresa and Justin for a great experience getting a new vehicle. I admit my experience with different people at Lexus of Ann Arbor several years ago wasn’t great - it was so unpleasant that I broke from Lexus after over two decades of ownership. But when I came back this past weekend, these folks especially Hernando were great. I was ready for a 2020 and Hernando asked me what I wanted and the rest is history. There are luxury brands.. and then there’s Lexus - a ride unlike any other. Thanks again, LOA2! Kim

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Alina Verdiyan
Full Star Full Star Full Star Full Star Full Star
12-16-2019
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Kathleen Meadows
Full Star Full Star Full Star Full Star Full Star
12-16-2019
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Mary Phillips Smith
Full Star Full Star Full Star Full Star Full Star
12-13-2019
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capt j
Full Star Full Star Full Star Full Star Full Star
12-13-2019
capt j

Amanda did an excellent job providing a high degree of customer service. She checked on me periodically while my car was being Worked on. I could not have expected more attention then Amanda provided. She is a real winner

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Fritz Port
Full Star Full Star Full Star Full Star Full Star
12-12-2019
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Russ Sackett
Full Star Full Star Full Star Full Star Full Star
12-12-2019
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AJ Siaudvytis
Full Star Full Star Full Star Full Star Full Star
12-12-2019
AJ Siaudvytis

Loved my first service! Friendly staff, great service.

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Jeremy Nguyen
Full Star Full Star Full Star Full Star Full Star
12-11-2019
Jeremy Nguyen

Excellent service

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Peter Bozeman
Full Star Full Star Full Star Full Star Full Star
12-8-2019
Peter Bozeman

Excellent service and communication from Sean as usual.

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Tomas Huerta
Full Star Full Star Full Star Full Star Full Star
12-7-2019
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Slydog Carter
Full Star Full Star Full Star Full Star Full Star
12-5-2019
Slydog Carter

Timely and courteous!

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Colleen M
Full Star Full Star Full Star Full Star Full Star
12-5-2019