Lexus of Ann Arbor

Testimonials

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John Hubbard
Full Star Full Star Full Star Full Star Full Star
11-16-2019
John Hubbard

Aaron and the entire Staff of Lexus of Ann Arbor were AWESOME! Thanks for great experience.

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Teresa Jenkins
Full Star Full Star Full Star Full Star Full Star
11-15-2019
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Sonya Siddique
Full Star Full Star Full Star Full Star Full Star
11-14-2019
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Tony Lerma
Full Star Full Star Full Star Full Star Full Star
11-14-2019
Tony Lerma

I love the car that I bought from them and I actually got a good deal, the sales woman Shashe was amazing and so helpful I’d definitely go back there.

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Stacy Wilson
Full Star Full Star Full Star Full Star Full Star
11-11-2019
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kari mastro
Full Star Full Star Full Star Full Star Full Star
11-8-2019
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Tyrone Player II
Full Star Full Star Full Star Full Star Empty Star
11-5-2019
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Kenneth Onyewurunwa
Full Star Full Star Full Star Empty Star Empty Star
11-4-2019
Kenneth Onyewurunwa

Poor communication, waited 48 hours and no calls my car was ready. Hand prints inside car! Cleaning was not done.

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Nash Farha
Full Star Full Star Full Star Full Star Full Star
11-1-2019
Nash Farha

love My new gx 460 thanks Jeff

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Rachel Meadows
Full Star Full Star Full Star Full Star Full Star
10-31-2019
Rachel Meadows

Great service! Kept me well informed. They make a not so fun thing not bad!

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Brent Bernhard
Full Star Full Star Full Star Full Star Full Star
10-30-2019
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Stanley Shen
Full Star Full Star Full Star Full Star Empty Star
10-29-2019
Stanley Shen

Service to my car was good, but not perfect. Initial greeting and service to the customer in person needs work. Took 10 minutes for someone to acknowledge me even though I came in right on time for my 3:30 appointment. Otherwise great service and overall fairly priced.

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David Carpenter
Full Star Full Star Full Star Full Star Full Star
10-29-2019
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John Shepich
Full Star Full Star Full Star Full Star Full Star
10-24-2019
John Shepich

Friendly, efficient, and professional. Great experience in the service department. John Lewis was great to work with - can’t say enough on how I was treated! Thank you!

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D Cannon
Full Star Full Star Full Star Full Star Full Star
10-24-2019
D Cannon

Very helpful and responsive staff. I had a great experience with Hernando who stayed available and helpful even after the sale was complete. Thank you!

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Daniel Budimir
Full Star Full Star Full Star Full Star Full Star
10-24-2019
Daniel Budimir

Doug Scott was a very patient salesman and treated me with respect. When you go to the dealer wareing a t shirt and jeans not every salesman is so enthusiastic about wasting their time. My salesman Doug took his time and I purchased a vehicle. The reason I did not shop elsewhere was because of the kind, patiant, and humble nature of my salesman Doug. YOUR MY BOY BLUE😁.

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Rita Jarrell
Full Star Full Star Full Star Full Star Full Star
10-22-2019
Rita Jarrell

Amanda was an excellent rep for the service department. She was punctual, well prepared and had my loaner car ready to go. She kept me informed by voicemail and text as to the status of my vehicle and the time it would be available for pickup. I really appreciated her attentiveness. She was the best service rep I’ve had at Lexus in a long time!

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Tangee Wil
Full Star Full Star Full Star Full Star Full Star
10-21-2019
Tangee Wil

Awesome experience with the service Dept they went over and beyond! I was very happy with their performance on my car! Justin the service consultant was very professional and attentive to my needs for my Lexus. He made sure I was happy with the service from beginning to end! The Manager John was also a plus bonus! He also made sure his staff took good care of my car and they were the ones who went over and beyond the call of duty! Great customer care service I would totally recommend Lexus service! Thanks Tan-

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Rupinderpal Grewal
Full Star Full Star Full Star Empty Star Empty Star
10-18-2019
Rupinderpal Grewal

My experience here wasn’t very good. They didn’t seem knowledgeable about their vehicles. Every time I’d ask a technical question I would be told they’re going to follow up on that, but never got an answer. After I took the car home and went through the owners manual I noticed it didn’t have some of the features the sales person said it did. I guess that’s my fault for believing a “new” guy. I would have rather bought the car from a different Lexus dealership but AA had the car my wife liked so they got my business.

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Claudia Day
Full Star Full Star Full Star Full Star Full Star
10-16-2019
Claudia Day

Positive experience

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Marilyn Nielson
Full Star Full Star Full Star Full Star Full Star
10-16-2019
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Lee Sellenraad
Full Star Full Star Full Star Full Star Full Star
10-13-2019
Lee Sellenraad

Got me in right away. Outstanding service as usual.

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Kristen Chapman
Full Star Full Star Full Star Full Star Full Star
10-12-2019
Kristen Chapman

As usual, my service at LEXUS today was prompt and timely in spite of the fact that they were very busy. I read peacefully in the customer lounge and right on cue my service representative appeared to let me know my car was ready. A+ LEXUS service is a primary reason I lease Lexus cars.

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Jay Nuber
Full Star Full Star Full Star Full Star Full Star
10-11-2019
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Michelle Truxal
Full Star Full Star Full Star Full Star Full Star
10-10-2019
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Brandon Paige
Full Star Full Star Full Star Full Star Full Star
10-8-2019
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peggy roberts
Full Star Full Star Full Star Full Star Full Star
10-7-2019
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P B
Full Star Full Star Full Star Full Star Full Star
10-7-2019
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Shirish Shenolikar
Full Star Full Star Full Star Full Star Full Star
10-5-2019
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DAN WINN
Full Star Full Star Full Star Full Star Full Star
10-4-2019
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Janice Davis
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Janice Davis

Lexus and in particular Amanda provide the BEST service possible when I took my car in for airbag replacement. During that service they went over my car with a fine tooth comb and provided me with a list of all the should have repaired items. It just so happens, I too know the car needed some work, after that they provided me with a small list of items that could be done, which I truly appreciated. After all is said and done, my 2007 Lexus runs as if were my car was a much younger age. Love you Lexus!

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Ravi Sachdev
Full Star Full Star Full Star Full Star Full Star
10-4-2019
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Kim Roberts
Full Star Full Star Full Star Full Star Full Star
10-1-2019
Kim Roberts

Prompt service, very professional. Also appreciated the loaner car.

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Edwin Smith
Full Star Full Star Full Star Full Star Full Star
9-27-2019
Edwin Smith

Service was reasonably quick and good. Staff was helpful and professional. I will be back.

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Sean Kim
Full Star Full Star Full Star Full Star Full Star
9-27-2019
Sean Kim

Excellent service and great deals!

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Tyler Kopcak
Full Star Full Star Full Star Full Star Full Star
9-26-2019
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Shridhara Murthy
Full Star Full Star Full Star Full Star Full Star
9-25-2019
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Paul Jr
Full Star Full Star Full Star Empty Star Empty Star
9-25-2019
Paul Jr

Safety concern of hesitation on wide open throttle not properly addressed. When passing on highway the driver should not have to switch between eco & sport mode manually as indicated on the return paperwork.

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Matthew Stich
Full Star Full Star Full Star Full Star Full Star
9-24-2019
Matthew Stich

Great Customer Service and Follow-up. They also do a great job cleaning the car :).

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steve scheuring
Full Star Full Star Full Star Full Star Full Star
9-23-2019
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Christina DePino
Full Star Full Star Full Star Full Star Full Star
9-22-2019
Christina DePino

Always a great experience! Good communication & great customer service!

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Rashid Simmons
Full Star Full Star Full Star Full Star Full Star
9-20-2019
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Maaz Ahmed Syed
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Maaz Ahmed Syed

it was an amazing experience at lexus of ann arbor, excellent customer service by Mr John